FAQ
General Questions
How does StayPayz work?
StayPayz has developed several web-based tools that automatically calculate loyalty point value calculations in multiple scenarios (hotel redemption, loyalty stays cashbacks, arbitraging buying discounted points etc.) Each tool has been built to help you in any situation when looking at making redemption decisions.
What is StayPayz?
StayPayz is a travel loyalty business with one simple goal; to simplify overly complex loyalty points value calculations using simple to use tools to help travellers maximize the value of their hotel loyalty points. Our tools provide quick and easy calculations to ensure you know exactly what value you are getting from your point redemptions.
Is StayPayz free to use?
Yes, StayPayz is currently free for all users.
Which hotel loyalty programs does StayPayz support?
StayPayz currently supports the Marriot Bonvoy program only. However, all major hotel programs are under development and will be available soon.
Using StayPayz
How do I start using StayPayz?
To start using StayPayz, sign-up or log-in to your account and select the tool you need. How to use guides are available for each product on individual product pages
Do I need to create an account to use StayPayz?
Yes, you do need to create an account to use our tools.
Can I use StayPayz on my mobile device?
Yes, StayPayz is actually built for a better user experience on mobile devices, ensuring users can facilitate point redemption decisions on-the-go effortlessly.
How accurate are the calculations on StayPayz?
Our tools use up-to-date information of market valuations of hotel loyalty point programs. StayPayz continuously evaluates these values to ensure maximum accuracy when conducting complex calculations. Any decision to make a points redemption is entirely at individual user discretion.
Hotel Loyalty Points
What are hotel loyalty points?
Hotel loyalty points are rewards earned by members of hotel loyalty programs. Points can be redeemed for free or discounted stays, room upgrades, and other perks and experiences.
How can I earn hotel loyalty points?
You can earn hotel loyalty points by staying at participating hotels, using co-branded credit cards, and taking advantage of promotions offered by the hotel loyalty programs. StayPayz does not offer any advice on how to earn hotel loyalty points.
What is the best way to redeem hotel loyalty points?
The best way to redeem your points depends on your travel goals and preferences. StayPayz helps you find the best value by comparing different redemption options based on your points balance and preferences.
Do hotel loyalty points expire?
Expiration policies vary by hotel loyalty program. Some points expire after a certain period of inactivity, while others do not expire as long as you have qualifying activity. Check with your specific program for details.
Support and Troubleshooting
What should I do if I encounter an issue with StayPayz?
If you encounter any issues, please contact us on Instagram. We are here to help you.
How can I provide feedback or suggest new features?
We not only welcome feedback, but encourage your feedback and suggestions! Please contact us on Instagram with your ideas.
Are my personal details safe with StayPayz?
Yes, we take your privacy seriously. Your personal details are securely stored and are not shared with third parties without your consent. Please refer to our Privacy Policy for more information.
Partnerships and Collaborations
How can I collaborate with StayPayz?
We are always looking for travel bloggers and influencers to collaborate with. If you are interested, Please contact us on Instagram to discuss potential opportunities.
Can travel agencies use StayPayz?
Yes, travel agencies can use StayPayz to help their clients maximize the value of their hotel loyalty points. Contact us for more information on how we can support your agency.
If you have any other questions that are not covered here, please feel free to reach out to us directly.